Job Description

The Business Analyst serves as a key contributor supporting the bridge between business stakeholders and technical teams within the Tech & Digital Strategy department, with a particular focus on Salesforce platform initiatives and CRM-driven process improvement. This role is deeply embedded in the Salesforce ecosystem, spanning requirements gathering and solution design to configuration, testing, and deployment. Working under the guidance of senior analysts and leadership, this role focuses on learning and applying business analysis fundamentals, including requirements gathering, documentation, testing support, and process analysis. The successful candidate will collaborate with business units, subject matter experts, and technical resources to understand business needs, document requirements, support project implementation activities, and contribute to system configuration efforts.

RESPONSIBILITIES:

· Requirements Gathering and Documentation

· Provide project support, implementation and optimization of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud and Fonteva AMS

· System Configuration and Testing

· Business Process Analysis

· Data Analysis and Problem Solving

· Collaboration and Learning

QUALIFICATIONS:

· Bachelor's degree in business, information systems, or related field with 3 years work experience; or equivalent combination of education and experience

· Document and maintain business requirements in a clear, organized manner

· Experience supporting Salesforce implementation and/or optimization projects across Sales Cloud, Service Cloud, Experience Cloud an/or Fonteva AMS

· Knowledge of salesforce platform fundamentals and core cloud functionality

· Support end-user acceptance testing activities

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