Job Description

Thank you for taking a moment to check out our posting, we appreciate it! BigBadToyStore is an online-based toy store, with a world-wide customer base, specializing in action figures, comic books and other pop culture-related material.

We are looking for a highly skilled communicator, focused on creating a positive customer experience to join our team. Our top-notch CS team is responsible for developing and maintaining customer relations and satisfaction through varied interactions about products, services, orders, and complaint resolution to build lasting relationships and loyalty with our customers.

This is an onsite position and work hours are 12:30 p.m. to 9:00 p.m. Monday through Friday .

Our customers know and expect quality. We need very specific and demanding qualifications, skill sets, personal temperament, expectations, and performance.

Experience

• Three (3) to Five (5) years of customer service experience preferred.
• Proven Knowledge and Utilization of customer service principles and practices.

Responsibilities

• Communicate in a warm, friendly, and professional manner with customers via telephone, email, live chat, and messenger, providing an excellent individual experience for every customer.
• Resolve product or service issues by actively listening, clarifying the issue, determining the cause, selecting, and explaining the best solution to solve their issue; expediting the correction or adjustment; and following up to ensure resolution.
• Seek and maintain knowledge about our products and their potential issues, which will aid in providing the highest quality service to our customers.
• Approach dissatisfied customers with patience and understanding, collectively with a team of CSRs and other departments to develop an appropriate resolution.

Required Skills

• Excellent written, verbal and listening communication skills. Comfortable speaking live with customers.
• Proficient computer and keyboarding skills; knowledge of MS Office, internet, email, social media, and live chat applications.
• Ability to learn and retain knowledge about our products and processes.
• Positive and upbeat attitude; contributing to the service team environment; fostering pride in being a part of BBTS!
• Ability to multi-task in a fast-paced team environment and adapt to changing priorities.
• Attentive empathetic, and patient; having the ability to find the positive in any situation.

BigBadToyStore, Inc. offers health and welfare benefits, 401k with an employer match, paid holidays, and paid time off, as well as an employee product discount.

Starting at $21/hour for afternoon/evening shift

BigBadToyStore, Inc (BBTS) is an Equal Opportunity Employer. BBTS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided upon qualifications, merit, and business need.

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