Customer Service Representative - Live Chat Job at Target Business Services, Pickerington, OH

NWNwS2dSL2UvQm4zcHBXdzZRTkpUTGFWbGc9PQ==
  • Target Business Services
  • Pickerington, OH

Job Description

  • Job Title: Customer Service Representative – Live Chat 
  • Salary: $26.89 - $32.50
    Location: Remote / Hybrid (U.S.-based preferred)
  • Job Type: Full-Time
  • About Us
    We are a fast-growing, customer-focused company dedicated to delivering exceptional support experiences. Our team values clear communication, empathy, and problem-solving—and we’re looking for motivated individuals to join us as Live Chat Customer Service Representatives.

    Job Summary
    As a Customer Service Representative specializing in Live Chat, you will be the first point of contact for customers, assisting them in real-time through our chat platform. You’ll resolve inquiries, provide product/service information, and ensure a seamless customer experience.

    Key Responsibilities

    • Respond promptly and professionally to customer inquiries via live chat
    • Resolve product or service issues efficiently while maintaining high satisfaction
    • Provide accurate information regarding products, services, billing, and policies
    • Document customer interactions and maintain detailed records
    • Escalate complex issues to appropriate departments when necessary
    • Meet performance metrics including response time, resolution rate, and customer satisfaction

    Qualifications

    • Previous customer service experience (chat or online support preferred)
    • Excellent written communication and typing skills
    • Strong problem-solving abilities and attention to detail
    • Ability to multitask and manage multiple chat conversations simultaneously
    • Comfortable using CRM systems and online tools
    • High school diploma or equivalent (college degree a plus)

    What We Offer (Full Benefits Package)

    • Competitive hourly pay + performance bonuses
    • Medical, Dental, and Vision Insurance
    • 401(k) with company match
    • Paid Time Off (PTO) and Holidays
    • Paid Training and Career Development Opportunities
    • Work-from-home flexibility
    • Employee wellness programs
    • Opportunities for advancement within the company

    Schedule

    • Flexible shifts available (including evenings and weekends)

    Why Join Us?
    We invest in our employees and promote from within. If you’re passionate about helping people and want to grow your career in a supportive environment, we’d love to hear from you.

Job Tags

Hourly pay, Full time, Remote work, Flexible hours, Afternoon shift

Similar Jobs

Coach

Assistant, Amazon Job at Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to lastfor you to be yourself in. Coach is part of the Tapestry... 

Spot On Media

Data Entry Clerk Remote | Part-Time or Full-Time | No Experience Needed Job at Spot On Media

Were looking for reliable and detail-oriented individuals to join our team as Remote Data Entry Clerks. This is a flexible opportunity ideal for someone who wants to work from home, stay organized, and handle simple administrative tasks in a supportive environment. Whether...

One Social Food Hall

Bartender Job at One Social Food Hall

 ...hall for one and all, One Social offers eclectic cuisine, a delightful ambiance, and engaging events, all with a stunning water view. NOW HIRING FULL & PART TIME: ~ Bartenders Bartenders can average $20 - 25 per hour, based on schedule availability & flexibility... 

Confidential

Salesforce Admin (NPSP) Job at Confidential

 ...Salesforce Admin (NPSP) a0MP9000009oJWv.3 Elevate your career by contributing to impactful nonprofit initiatives as a Salesforce Admin. This contract position offers a remote work environment, allowing you to apply your expertise in Salesforce NPSP (Nonprofit Success... 

Advanced Decision Vectors, LLC

Deputy, SAF/IA Country Director Support (Indo-Pacific Division/Singapore) Job at Advanced Decision Vectors, LLC

Advanced Decision Vectors, LLC (ADV) was established in 2009, provides superior program management, program support, strategic planning, and systems engineering to the Federal and Commercial sectors. Located in Alexandria, Virginia, ADV is a Small Disadvantaged Business...