Operation Manager
Grapevine, TX
Exempt Full time 9:00-17:00 Onsite
ROLE AND RESPONSIBILITIES
Ensures that operations and customer service are rendered in a professional, timely, and accurate
fashion.
Shipment arrangements (coordinate with customs broker, carriers, truckers, and customers) correctly in
timely manner.
Assists coordinator staff in solving operational issues, customer service items and client issues.
To handle and supervise International Forwarding (Air & Ocean) operation, Warehouse distribution,
Truck service, Moving service and Accounting operation independently with quality service and high
level of performance.
Complete billing in timely manner includes creating billing, sending out, processing vender invoices.
Then collect payments.
Ensures that accounting matters are reported promptly and accurately.
Cooperate with sales staff and actively generate new business and maintain business activity.
Assists coordinator staff establishing relationships with prospective clients, qualifying our services for
the needs of the client and understanding the client's business needs.
To provide quotation when needed to customers or oversea agents.
Ensure accurate pricing for services offered and rendered as rate negotiation team.
To contribute our company to maximize the profit by minimizing the cost.
Monitors uncollected A/R and take appropriate and timely action.
Assists in performance evaluations, Takes disciplinary actions when necessary.
To organize information, files.
QUALIFICATIONS AND SKILLS
To follow company rules & standard operation procedures to be able to work independently.
Excellent computer skills and proficient in typing, excel, word, outlook, Web, Cargo wise, Company
internal system, etc.
Excellent communication skills both verbal and written.
Knowledge of freight forwarding business and knowledge and experience in organizational effectiveness
and operations management implementing best practices.
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style.
Excels at operating in a fast pace environment.
Excellent people manager, open to direction and collaborative work style and commitment to get the job
done.
Ability to look at situations from several points of view.
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