Job Description

Job Position: Salesforce Business Analyst

Job Type: Full Time

Location: 100% Remote



Only US Born Citizen Can Apply for this



Job Description:
We are seeking a detail-oriented and collaborative Salesforce Business Analyst with experience in the government or public sector. You will partner with stakeholders to gather requirements, improve processes, and support Salesforce solutions that drive modernization and compliance.

Key Responsibilities

• Gather and document business requirements, user stories, and acceptance criteria from government stakeholders.
• Translate program needs into Salesforce configurations and functional specifications.
• Support the design of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, or industry-specific government accelerators.
• Conduct gap analysis of existing legacy systems/processes and recommend modernization approaches leveraging Salesforce features.
• Collaborate with administrators, developers, and architects to deliver enhancements.
• Support user acceptance testing (UAT), validate solutions, and ensure compliance with government standards.
• Provide training and documentation for end-users and program staff.
• Maintain Salesforce data integrity, governance, audit readiness, and reporting quality.

Qualifications

• Bachelor's degree in Business, Information Systems, or related field (or equivalent experience).
• 5+ years as a Business Analyst, preferably with Salesforce or other CRM platforms.
• Proven experience with Salesforce implementations in state, local, or federal government agencies.
• Strong understanding of Salesforce data model, workflows, and reporting.
• Experience with Agile/Scrum methodologies and tools (e.g., Jira, Azure DevOps).

Preferred

• Salesforce Administrator or Business Analyst certification.
• Experience with Salesforce Public Sector Solutions, Grants Management, or Licensing/Permitting solutions.
• Knowledge of government compliance frameworks (FedRAMP, HIPAA, IRS 1075, etc.).
• Experience with data migration or AppExchange apps tailored for public sector.

Soft Skills

• Strong communication and facilitation skills with government program staff.
• Ability to work independently and in cross-functional teams.
• Adaptability to evolving government policies and priorities.
• Join us to help shape digital transformation and improve public service delivery with Salesforce technology!

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