Customer Service Representative (CSR) Remote Job at Mind Friend, New York, NY

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  • Mind Friend
  • New York, NY

Job Description

Linkedin:

Location: 100% Remote

Job Type: Full-time / Part-time

About Mind Friend

At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized Telehealth Psychologist Assistant to join our fully remote team and support our licensed psychologists in delivering top-tier care.

Requirements

What You’ll Do

  • The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share.
  • Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision.
  • Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users.
  • AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions.

✅ You’re a Great Fit If:

  • Experience: You have 1–2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!).
  • The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature.
  • Tech-Fluent: You’re comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools.
  • Clear Communicator: Your writing is professional, warm, and free of typos.

Benefits

5 days training provided

Remote Setup Requirements

  • A quiet, dedicated workspace.
  • High-speed internet (Minimum 50 Mbps down / 10 Mbps up).
  • Comfortable using video for team syncs and occasional customer "guided setups."

Why You’ll Love It Here

  • 100% Remote: Work from wherever you're most productive.
  • Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction.
  • Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management.

Job Tags

Full time, Part time, Remote work

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